We were flying from Cincinnati to Phoenix on a Boeing 747, and two flight attendants were talking in the aisle just ahead of my bulkhead seat.

It was the first day on the big plane for the younger of the two whose work before that had been on a puddle jumper Dash 8. As the senior attendant shared advice with her junior, I took notes on what I was overhearing. This was wisdom I could apply to my own world—and probably yours too.

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